RETURNS & EXCHANGES
Shipping Information
Welcome to Astray's shipping information section. At Astray, we are committed to providing prompt shipping services, ensuring that your orders are dispatched within 3 - 5 business days. Each item is carefully packaged to maintain its quality throughout the delivery process, reflecting our dedication to delivering excellence. Our shipping rates are transparent and competitive, aligning with our belief in fair and reliable service. Customer satisfaction is our top priority, and our shipping information embodies our commitment to enhancing your shopping experience.
Return & Exchange Policy
Returns and Refunds
We want you to be completely satisfied with your purchase. If you need to return an item, please note the following conditions:
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Return Window: We accept returns for a full refund within 30 days of the purchase date.
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Condition: To be eligible for a refund, the product must be unopened and in its original, tamper-free condition. Items that have been opened or used cannot be returned.
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Return Process: To initiate a return, please contact our customer service team at astrayclubcloting@gmail.com with your order number and reason for the return. We will provide you with instructions on how to return the item.
Please ensure that the item is securely packaged and shipped back to us. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Refunds
Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 15 business days for the refund to appear in your account.
If you have any questions or need assistance with your return, don’t hesitate to reach out to our customer service team at astra. We’re here to help ensure your experience with Astray is a positive one.